Support
Email support@jjayapp.com — every message is read by the person who builds the app.
Common questions
I can’t sign up
Check that you’re using a CUNY email address — sign-up only accepts @login.cuny.edu, @jjay.cuny.edu, and @stu-mail.jjay.cuny.edu. Personal addresses like Gmail won’t work.
I didn’t get the verification or reset code
Check your spam or junk folder first — CUNY inboxes are strict. Codes expire after a short while, so use the newest one. If you resend, wait 60 seconds between attempts; rapid resends are ignored.
How do I delete my account?
In the app, open the Profile tab and choose Delete account. This removes your account and everything tied to it — your email, reviews, tags, and preferences. It can’t be undone.
How do I report a review?
Email support@jjayapp.com with the professor’s name and the review text (a screenshot works). We’ll take a look and remove anything that breaks the rules.
Wondering what changed?
Updates often arrive without an App Store release — the changelog lists every one.